Delivery Information


WHAT ARE MY SHIPPING CHARGES?


At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. There will be no shipping charges if you choose to click and collect from our stores.


WHAT IS THE DELIVERY TIME?


Your order will be processed up to 3 business days to be ready for delivery.

Your order will be delivered within 4 – 7 business days depending on your delivery address, after the order leaves our distribution center.

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number here.

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Philippines. All deliveries must be signed upon receipt.

PUBLIC HOLIDAYS AND DISTRIBUTION CENTRE CLOSURES?


Please note our distribution center(s) are closed on public holidays in Philippines. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days


Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

2019

Date

Public Holiday

1 Jan

New Year's Day

2 Jan

Day After New Year's Day

5 Feb

Chinese Lunar New Year's Day

9 Apr

The Day of Valor

18 Apr

Maundy Thursday

19 Apr

Good Friday

1 May

Labor Day

6 Jun

Eidul-Fitar

12 Jun

Independence Day

12 Aug

Eid al-Adha (Feast of the Sacrifice)

21 Aug

Ninoy Aquino Day

26 Aug

National Heroes Day

1 Nov

All Saints Day

2 Nov

All Saints Day Holiday

30 Nov

Bonifacio Day

22 Dec

December Solstice

24 Dec

Christmas Holiday

25 Dec

Christmas Day

30 Dec

Rizal Day

31 Dec

New Year's Eve


HOW DO I TRACK MY ORDER OR DELIVERY STATUS?


Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.



WHY IS MY ORDER LATE?


We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.


Here are some reasons your delivery might be late:

  • Your order was shipped during our sales and promotions season.

  • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

  • Your order was placed during a local public holiday.


There were unpredictable circumstances beyond our control.



WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?


If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.



WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?


If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.


WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?


If you cannot find the answer to your question here, we recommend you to email our online shop customer service team and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. support@otsodiretso.com.